Operations Specialist
Market Pay is seeking a talented individual to join our team and contribute to the success of our enterprise payment solutions.
If you have experience in customer operations, customer service, KYC/KYB or other back-office functions, we want to hear from you!
Your Role
You will be working in our Customer Operations team located in Vilnius working very closely with our France-based colleagues.
- Incoming customer query handling
- Investigation and resolution of financial transactions issues such as double charges, claims, etc.
- Undertaking research, document checks, and financial crime risk assessment via internal and external sources
- Performing screening
- Detecting and reporting suspicious activity including the predicate offences to money laundering and terrorist financing
- Ensuring all documents submitted are in line with internal policies
- Escalating any red flags and potential risks to the escalation team
- Handling sensitive or confidential information
- Billing, supplier management and a diverse range of back-office tasks to broaden your experience
Nice to have experience in KYC/AML/KYB and additional language like Spanish/Italian and French.
If you are ready to take on these responsibilities and contribute to the success of our network operations, we welcome your application.
Your Package
π΅ A highly competitive salary (depending on relevant experience)
π₯ Annual bonus program and regular awards and recognition for the best of the best (ππ» is that you?)
π©Ί Health Insurance (includes all the essentials plus a fund towards your gym membership)
π Life Insurance
π€― Mindletic Mental Health Gym Subscription
π’ One of the coolest offices in the Old Town of Vilnius (Talent Garden!)
π Regular social events and celebrations.
π± Monthly Phone Allowance
π» All the tools and equipment you need to do your job (Mac, Windows, Linux - it's your choice)
π‘ Flexibility to mix being in the office with working remotely from your home
Your Qualifications
- English
- Excellent communication skills
- Ability to work together with multiple compliance teams in remote locations
- Ability to multitask and prioritise
- Ability to work well under pressure and tight time frames
About Market Pay
Market Pay is a fast-growing and profitable Fintech company that provides enterprise payment solutions to globally recognized brands such as Carrefour, Enterprise Rent-a-Car, IBM, Husqvarna, Orange, Tabesto, and many more.
With a presence in Belgium, Brazil, Canada, Denmark, France, Italy, Lithuania, Spain, Poland, and the USA, we operate in an international work environment where collaboration is key to creating cutting-edge payment, solutions in mobile apps, portals, and APIs.
Market Pay is an equal opportunity employer, committed to creating an inclusive environment celebrating diversity.
- Department
- Customer Operations & Support
- Locations
- Vilnius
- Remote status
- Hybrid Remote
Operations Specialist
Loading application form